Timing of (satisfaction) survey pop-up

I'm not sure if this is intended, but while I was reporting here in Gitlab, the 'questionnaire de satisfaction' popped up in the LL window at 11:30 exactly. @VictoriaDemierbe and I had finished our chat at 11:07, and I still had the conversation open as a reference while reporting. The scheduled session (in cal.com and as shown in the dashboard) is from 11:00-12:00.

• Most students wouldn't be hanging around in the chat for 20 minutes after the session ends, so having the survey pop up at this point doesn't make sense.
• If it popped up at 11:30 because our session was scheduled 11:00-12:00, then it would be quite disruptive to have the survey interrupt the session.

Perhaps it's an idea to have an 'end conversation' button which the student and/or tutor clicks at the end of the session. At that point, the survey could pop up for the student's response.

added Open for discussion label

It's indeed the excepted behavior (see #52 (closed)). But maybe we could change it, or make it less disruptive? (It could also lead to less students answering) @sbibauw, do you have any opinion on this?

Ah, yes – I knew it was in an issue before, but I couldn't find which one.

I think indeed it should be immediately after the chat ends. If I'm in the middle of a conversation and a pop up suddenly appears, I'm more likely to just click the 'x' – it's quite disruptive. I'm trying to read what the tutor wrote, or I'm trying to formulate my own sentence, and then to be interrupted by a pop-up is unpleasant.

But I also wouldn't put it at the end of the scheduled session (e.g. exactly at 11:00 for a session starting at 10:00), or exactly 1 hour after the chat starts – not only might the chat not last 1 hour, but at the end the student/tutor are probably trying to arrange their next session (at least, that's the case for @VictoriaDemierbe and me), so our minds are on that. Again, I'd be more inclined to click the 'x' in order to focus on scheduling the next session and to not keep the tutor waiting.

Thus the suggestion for an 'end chat' button which confirms that the conversation is over, and then the survey can open. I think if participants are informed in advance that they will be asked to complete a survey after the lesson, and that they are expected to do so as part of their engagement in the study, the majority will. It's not a long or difficult survey, but it's just enough to be disruptive at the wrong time.

Sorry, I just discovered today the discussion happening here. So NO it was NOT what I meant (and I'm sorry: I realize I wasn't clear at all): I meant 20-30 minutes after the session starts, not after the end of the session! (I agree with @TylerDickinson that no student will still be here after the end of the session.)

Could you fix this, @bridubois?

Yes, it is the actual behaviour. What happened here was that they did their session 1h before the programmed time (10h-11h on a session programmed from 11-12h). It was possible because the sessions starts to be writable 1h before the programmed time.

So here, the popup came at the middle of the programmed session. Should we adapt to make it arrive at the middle of the actual session? Maybe using the time of the first message?

Oh, OK! I understand. Sorry I read too quickly.

Good idea. Indeed, the ideal behaviour would be 20 minutes (time variable defined in some config file/database) after the first message. I think, this way, it can also work for immediate sessions and future sessions with bots.

Low priority, though ;-)

added Nice to have label and removed Open for discussion label

added To do label

changed milestone to %0.5: AI tutor

changed title from Pop-up survey to Timing of (satisfaction) survey pop-up